Mgr Diagnostic Imaging Support Services

Summary:

The

Manager Diagnostic Imaging Support Services reports to the DI Director of Support

Services. The incumbent is responsible

for planning implementing managing and evaluating directly or through

supervisory staff administrative support operations for Brown University Healths Diagnostic

Imaging division which includes Rhode Island

The Miriam and Newport

hospitals. Services include out-patient

scheduling and registration coding billing and reimbursement transcription

editing and image and documentation records maintenance. Ensures all activities represent highest

level of quality and customer service standards through evaluation of current

services and processes recommending and implementing change to meet/exceed

standards. Manages group of

approximately 30 including first line supervisors and clerical support

staff.

Responsibilities:

PRINCIPAL DUTIES AND

RESPONSIBILITIES:10.0pt">

Participates with the DI Director

in development and implementation of customer-focused and coordinated delivery

of diagnostic imaging support services. Develops

and implements related policies

procedures and practices; ensures

all support services activities represent highest levels of quality and

customer service standards. Communicates

standards to staff monitoring activities to ensure continued awareness and

adherence to established standards. Continually

evaluates services assessing opportunities for process improvement

implementing change as appropriate as part of continual quality improvement

plan.

Facilitates

effective utilization of resources including people financial and material by

developing goals and objectives for Diagnostic Imaging support services in

conjunction with department administrator and in consideration of the strategic

plan. Identifies resources required to

achieve operating results and advocates for them during resource

allocation. Annually develops and

recommends capital and operating budget for area of responsibility. Monitors monthly expenses reviews and

reconciles reported variances and takes appropriate corrective action to

control expenses.

Interviews

selects orients trains schedules develops and evaluates subordinate

staff. Develops annual performance

objectives for supervisory staff to support key initiatives and priorities of

division. Provides direction and

guidance to direct-report supervisors in establishing subordinate staff performance

objectives. Assesses need for and makes

recommendation for corrective action up to and including termination as

appropriate. Creates employee ownership

for their careers and success by providing staff with positive and

action-oriented feedback to maximize utilization and potential of

organizations human resources

Serves

as role model to staff by continuously demonstrating Brown University Healths values and

principles creating and maintaining effective and positive customer service

relationships. Ensures customer needs

are meet in a timely and effective manner responding appropriately to

difficult interactions and educating all staff on importance of quality

customer service. Maintains effective

employee and labor relations ensuring work environment is conducive to

discussion of work-related concerns and issues.

Ensures compliance with collective bargaining agreements and human

resources policies.

Effectively

and regularly communicates with staff management and customers to facilitate

flow of information necessary to success of all.

Manages

directly or through first-line supervisory staff the departments administrative

support activities which include:

• Out-patient appointment

scheduling and pre-registration process

• Patient records

development and management

• Third-party

pre-authorization process

• Management of Films
• Results Management

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• Reimbursement denial

reconciliation

• Report generation

maintenance and distribution

Working

in collaboration with Manager Diagnostic Imaging Information Systems ensures

electronic systems are developed to support timely and accurate information

flow to staff to enable them to effectively perform their duties.

Directs

accurate and timely coding and billing of diagnostic imaging services. Ensures all activities are in compliance with

regulatory policies and Brown University Health payor guidelines. Manages all open accounts and denial/repeal

process. Provides for audit research

and reconciliation of denials and other reimbursement issues e.g. coding

errors missing charges duplicate billing etc.

Develops

and manages centralized services for scheduling of all routine out-patient

diagnostic imaging exams across Brown University Health system. Designs develops implements evaluates and

manages practices related to administrative support activities in support of out-patient

diagnostic imaging studies.

Monitors

and manages quality and timeliness of services to meet or exceed each

affiliates requirements for diagnostic imaging scheduling support patient

records development and maintenance

pre-authorization of exams by third party payors and

coding/billing/account reconciliation. Directs

the preparation and maintenance of regular and ad hoc reports of support

services activities including statistics trends and the like.

Participates

or takes leadership role in various committees or teams as directed by the DI

Director. Participates in Brown University Health Imaging

Operations Leadership team Brown University Health Imaging Information Systems Council and

other local affiliate teams as appropriate.

Other information:

BASIC KNOWLEDGE:

Bachelors

degree in Business Administration Health Administration or related field.

EXPERIENCE:

Three

to four years related management experience preferably gained in a similarly

large and complex healthcare organization.

Experience must demonstrate ability to effectively organize and manage multi-function

administrative support staff; representing high standards for customer

service. Experience must reflect

effective interpersonal skills and problem-solving abilities. Familiarity with diagnostic imaging services

healthcare coding and billing processes and related regulatory standards is

highly preferred.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Normal

office environment.

SUPERVISORY RESPONSIBILITY:

Manages

up to 50 ftes (clerical support and first-line supervisory staff).

Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.

Location: The Miriam Hospital USA:RI:Providence

Work Type: Full Time

Shift: Shift 1

Union: Non-Union